How to Fix PS5 Error Code NW–102308–4 DNS Server Cannot Be Used

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How to Fix PlayStation 5 (PS5) Stuck in Safe Mode

PlayStation 5 or PS5 is the future of console gaming but that doesn’t mean it is immune to bugs and issues. Recently, players are having various issues with the console such as can’t install an error on PlayStation 5, no sound issue, and many others. In addition to these issues, many players are currently encountering the NW-102308-4 DNS server cannot be used error. The exact error message reads – “A communication error has occurred. An error has occurred while connecting to the PlayStation Network – Error code NW-102308-4”. NW stands for “Not Working”. So, there is an issue with the PS network and your console. Fortunately, there are certain methods you can try to get rid of this error message.

Fixing PS5 Error Code NW–102308–4 DNS Server Cannot Be Used

If you are receiving PS5 error code NW-102308-4, that means, there is an issue between your PlayStation network and the console that mainly happened due to Domain Name System – DNS issue. Thankfully, there are a few workarounds you can try to fix this issue.

– Check out the status of the PSN and make sure the servers are up and running fine. If the servers are down due to scheduled maintenance or outages, you may receive error code NW -102308 -4. In that case, you can’t do anything. The issue will be resolved automatically once the servers are back online.

– Next method is to simply restart your PS5 console and if possible, connect it to the internet with a wired connection. 

– If you are using a WiFi connection, check the location of the router. It should be close to your PS5 console. Also, try to remove anything that comes between the router and PS5.

– Turn off your modem and router, wait for at least 5 to 7 minutes, and then restart it.

– Make sure your router firmware is updated to the latest version. If you have no idea how to do it, you should contact the router vendor.

– If possible, try to open up these ports. TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152 to 65535. If you have no idea how to open it, contact your Internet Service Provider.

– In the network settings, manually set up a static IP address manually to improve it.

– If nothing works, don’t worry. Just wait until Sony resolves this issue from their end.

That’s everything you can do to fix PS5 Error Code NW–102308–4.

Also check – How to fix queued for copy message on PS5.